This policy explains how to report payment problems. The site owner should confirm the final refund rules and local legal requirements before accepting payments.
Before requesting a refund
Check that the transaction was completed successfully and that the submitted TID matches the receipt. A payment request can remain pending while the administrator verifies the transfer.
Duplicate or incorrect payments
If you believe you paid twice or sent an incorrect amount, contact support with the payment date, amount, method and transaction reference. Do not include your wallet PIN, password or OTP.
Payment submitted but CV not unlocked
Allow time for manual verification. If your request remains unresolved, contact support and provide your payment request reference and the mobile number used for the CV.
Refund assessment
Refund requests will be reviewed individually against the transaction record and applicable consumer protection requirements. A request is not automatically approved merely because it has been submitted.
Contact
Use the Contact page to report a payment issue. The site owner must configure a working support email before launch.